April 3, 2014
Australia’s airports are the gateways to our nation and as such the Committee for Sydney notes the release of the ACCC’s latest Airport Monitoring report reviewing the performance of our airports and identifying opportunities for improvement.
The Committee for Sydney congratulates Sydney Airport in maintaining their record passenger satisfaction rating achieved last year and welcomes their resolve to continue to improve the passenger experience.
“It is reassuring to see that where opportunities for improvement have been identified, projects are already underway to tackle the issue or enhance customer satisfaction, ” commented Committee for Sydney CEO Dr Tim Williams.
Following the release of the ACCC’s report, Sydney Airport has responded to its findings, highlighting the ongoing investment and improvement plans, including the recently approved Masterplan 2033, that have helped achieve and maintain the positive ratings.
“It is encouraging to see continual investment in infrastructure and services, including aircraft parking bays, gate lounges, check-in counters and security, which will improve service quality and deliver a world-class experience to passengers.
“With the number of Asian visitors arriving at Sydney airport continuing to increase, the Committee also applauds Sydney Airport’s commitment to welcoming this group of passengers with their ‘China ready’ initiatives, which includes Chinese speaking ambassadors and ensuring that retail outlets accept China’s equivalent of Visa”, continued Dr Williams.
The report also highlights the importance of investment by State Government in transport options to and from the airport, something that both the Committee for Sydney and the airport have been advocating. It is also essential that NSW Government keeps the door open to discussion around reducing the passenger access fee for the airport rail station.
“Improving the attractiveness of rail access to the airport for passengers and staff is a quick win for everyone and demonstrates that government is serious about improving public transport.
“Additional and more affordable public transport options are key to reducing congestion around the airport precinct and to improving the passenger experience. Overseas and domestic visitors to Sydney, as well as regular airport users, rate their experience from the moment they land to the moment they get back on the plane, so the journey to and from the airport is a key part of their experience. Ease of journey, efficiency and affordability are all factors that currently need to be improved. Additional bus services or reducing the station access fee would both be positive steps forward towards ensuring that the experience is remembered for the right reasons.” Dr Williams concluded.