Susan Ferrier joined the National Australia Bank (NAB) in October 2019 as Group Executive, People & Culture. She leads the People division, providing world-class HR services to more than 35,000 colleagues, and is responsible for the development and implementation of a leading-edge Colleague Strategy that sits next to the bank’s Group Strategy.
Prior to NAB, Susan was Global Head of People for KPMG International, and sat on the Global Management Team. Susan led the Global People & Culture division responsible for 200,000 people in 155 countries. Throughout her tenure there, she was also responsible for Global Citizenship, Global Inclusion & Diversity, and Global Learning & Development. Prior to her appointment to the Global Head of People role, Susan was the Head of Global Inclusion and Diversity for KPMG, and the National Managing Partner for People, Performance & Culture for the Australian firm. While at KPMG, Susan was the Client Lead Partner for a major growth education client for KPMG Australia.
Susan has over 30 years international experience working with Boards and C-suite executives in large global organisations in the financial and professional service sectors. Leading large-scale complex organisational culture change and building high performance organisations has been a hallmark of her career. She combines her broad business knowledge and commercial acumen to ensure that the potential of people is maximised, and central to delivering business results.
She is a Fellow of the Australian Human Resources Institute (AHRI). In 2010, Susan was the Winner of the AHRI Dave Ulrich HR Leader of the Year and received the 2010 AHRI Sir Ken Robinson Award for Workplace Flexibility. Susan has been a member of Chief Executive Women since 2017.
Susan holds a Bachelor of Laws and Bachelor of Arts from the University of Sydney, and a Masters Degree from Nijenrode University in Breukelen, the Netherlands.